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Shipping policy


When you place a custom rug order, you are given the delivery time information such as how many days needs for production and when it will be shipped.  When your ordered rug is ready,  we send you one email two days before inform you that your rug will be shipped in next 2 days.  After that we send the ordered rug thru courier.

To ensure that the package reaches you soonest and safely,  we take all due precautions.  We have tied up with leading courier companies to ensure fast delivery.  The courier company is selected based on your location.  We are mainly using following courier companies:

dhl                  fedex-logo              tnt1                    ups-logo                     fs

Although  we use the best available courier company which has proven track record of timely delivery,  however in case you do not get the package within 5 days,  please drop a line at our customer care e mail address an we shall do the needful.  When your package  arrives, please inspect packaging  for any damage. In the rare event you should see damage, no matter how slight it may seem, call  our customer service immediately so as we may make the determination as to what course of action to take. Taking care of your interest is our main concern.